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Important Internet Security Change

 

In order to further protect your identity, Florida Citizens Bank has added an additional security feature to our Home Banking System.  When you first log-in after this upgrade, you will be asked to provide numeric answers to at least six challenge questions to establish your personalized security settings.  Once established, you will only be prompted to answer randomly selected challenge questions every 90 days to re-authenticate your computer, anytime you log in from a different computer, or anytime you transfer money using home banking.

    

You WILL NOT be asked to change your user name and/or password during this process.

Florida Citizens Bank Multiple Authentication Program

 

This program helps ensure that only you can access your account information by validating your computer at each log-in.  This is our way of recognizing your computer online, just like we recognize you when you walk into one of our branch locations. 

 

If our network does not recognize your computer, our network will require that you answer one of the challenge questions that you answered at your first log-in.  This allows us to protect your information even if someone fraudulently gained access to your user name and password.

 

If you have any questions regarding this new security program, please contact your branch manager in Gainesville at (352) 332-4727 or in Ocala at (352) 622-4727.

Multiple Authentication